John Mendez

This is second part of Getting Started with Xtra Knowledge.  This part will cover on what to do after installing Xtra Knowledge.  It will discuss how to add categories to the knowledge base, add an article, and manage an article.  First we will cover on how to insert categories into the knowledge base.

Insert Categories 

1. Browse to the following url http://localhost/KB/management (replace localhost with your server name or DNS name if you are not on the server where Xtra Knowledge is installed)
2. Enter the following credentials:
        Username: admin
        Password: password
3. Click on the menu item choice of "Manage Categories"
4. Click on "Add Category"
5. Choose Top Level
6. Enter a category name
7. Click Submit
8. Repeat steps 1-7 to add additional categories and sub categories

Add an Article

9. Browse to the same URL as mentioned in step 1 or Click "Management Menu"
10. Enter the credentials as listed above (if applicable)
11. Click on the menu item option "New Article"
11. Select the Type of article
12. Select the Category (if applicable)
13. Select the Sub Category (if applicable)
14. Enter a title
15. Enter an effective date (if necessary)
16. Enter or paste in the article content
17. Enter or paste in the article comments
18. Click on "Add to KB"

Now that you have added an article to the knowledge base, you need to approve the article by managing articles.

Manage An Article

19. Browse to the management menu (url in step 1), or Management Link in the Add Article page
20. Click on Review Articles
21. Select "created" from the drop down list
22. Click Go
23. Select the article you want to review and click "review"
24. Review the article and make any changes as necessary
25. Mark Status as either "Review" or "Approved"
  If Review - article will not be published in the knowledge base
  If you select the article to be reviewed, please repeat steps 21-24. However instead of "Created" in step 21, select "Review"
  If Approved -  article will be published in the knowledge base
26. click "Update KB Article"

Repeat steps 19-26 to add additional articles to the knowledge base.

To use the knowledge base at this point click on "Search".  Enjoy getting started having your knowledge base software!

Xtra Knowledge knowledge base, asp.net

I wanted to take the time to show users how to properly get started with XDev Software's product Xtra Knowledge. This will be a 2 part series.  The first one will be showing users how to install the product.  The second part will be showing users how to get started with the product.  We are currently working on a msi package or custom installer to make the product easier to setup.  However, for now it is just a few copy and pastes and running some SQL scripts.  If you do have any problems please feel free to email support@xdevsoftware.com and we will be more than happy to get you up and running.  Click here to read more about the product. 

Lets get started with installing your knowledge base software Xtra Knowledge:

INSTALL

1. Download the product in a zip file located here
2. Unzip the file to any location on your web server or computer
3. Go to the location and open the folders you just unzipped and copy directory "KB" to your default website directory (i.e., c:\inetpub\wwwroot)
4. Open Query Analyzer, SQL Server Management Studio, or another query interface of your choice
5. Open the directory "KBSQLScripts". Start a new query and run the scripts in the following order:
 - xDevKB_DBCreate.sql
 - xDevKB_TablesCreate.sql
 - xDevKB_StoredProcsCreate.sql
 - xDevKB_UserCreate.sql

6. Open IIS Manager on your web server
7. Locate the KB directory underneath the default website tree node
8. Right click on the directory and go to properties
9. Under the "Directory" tab click on "Create" to make the directory an application.
10. Still in IIS Manager, under the "ASP.NET" tab, verify the ASP.NET version is 2.0.
11.Click "OK" to exit out of IIS Manager
12.Open your browser (i.e., Internet Explorer) and browse to the location of your default website of the server you copied the "KB" directory and verify website is functional. (i.e, http://localhost/KB, http://servername/KB)

Please read part two of this blog to continue using and getting started with Xtra Knowledge.

Xtra Knowledge knowledge base, asp.net